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Terms and Conditions
- Your order may be divided into two or more packages (usually dependent on the size and weight restrictions of the postage option selected)
- Details of DISPATCH AND DELIVERY TIME and POSTAGE REFUND ELIGIBILITY can be found in the FAQ section
- Courier Shipments are usually dispatched when all items are available
- Shipments are usually dispatched when all items are available so orders with an advance order item will be sent when the latest item is released
- Customers are liable for any duty or customs fees due in the country of delivery
- We reserve the right to upgrade your delivery to a faster or tracked service when we deem it appropriate
- No claim for a refund can exceed the original amount paid
- Please ensure your delivery address details are accurate as items are not covered for lack of delivery if you have supplied incorrect delivery details
- In order to maintain maximum security there are secondary security checks in place. We reserve the right to decline an order in the case of problems with these checks
- Our terms of use of the site can be found here
- Our Privacy policy can be found here
- The contract between us will only be formed when we send you the Dispatch Confirmation
- Title to the goods will pass to you on delivery to you provided payment has been made in full
- Any problem with the order must be reported within seven working days after the day on which you received your goods
- Any request for returns due to cancellation must be received within seven working days after the day on which you received your goods
- In the event of cancellation customers must return the cancelled goods. The cost and responsibility for posting the goods that are to be returned lies with the customer
- In the event of a missent item, title of the goods remain with Dark Sphere and the cost of return postage by the agreed posatge method will be Dark Sphere's to bear
- Cancelation or alterations to orders can only be accepted in writing and can only be met if the goods have not already been dispatched. please be aware that there may be a time delay between your items being dispatched and you receiving notification of their dispatch
- Cancelled items or missent items must still be sealed in the original packaging and must not be opened to be accepted
- Any returns must be sent within ten working days of getting the approval for the return from Dark Sphere
- If you are ordering a product with a minimum age requirement you certify that you are above that minimum age
- Placing an order constitutes an acceptance of these terms and conditions
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