Frequently Asked Questions

We are only allowed to stock complete boxed sets and blisters of the GW range and are unable to get hold of specific components. Forgeworld doesn't currently offer it's range to independent stockists.

As soon as we know a product will be available to us and have the release date confirmed we add it to our website so it is available to preorder. If it is not on our site we either can't stock it or it hasn't been confirmed by the supplier.

You can request a specific model in the comments section when you place your order. In the rare cases we don't have that particular model in stock then please specify if we should send a random model, otherwise your order will be held until we have the desired model in stock.

We already offer fantastic discounts on all our products but for customers who spend more than £10,000 a year with us we are able to provide easier ordering methods and additional discounts providing certain criteria are met.

Through SagePay we accept MasterCard, Visa, Visa Debit, Visa Electron, Maestro and Laser. Alternatively you can choose the Paypal option to pay with your Paypal balance or to use American Express, Solo or GiroPay (doesn't require a Paypal Account).

Dark Sphere uses a dedicated company called Sage Pay to securely handle our payment processing. Dark Sphere never has access to your full card details. No cardholder information is ever passed unencrypted and all sensitive data is secured using internationally recognised 256-bit encryption standards. Sage Pays systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands. Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. They are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.

Simply add the desired products to your cart as normal, when prompted choose store pick up, checkout as normal and when your goods are ready you will receive an email notice. Please bring a printed copy of the notification email and proof of ID (credit card/driving license) into the store. Your goods will be ready and waiting. If you spend over £100 at RRP and place the order through our website for store pick up we will match our web prices and there is no shipping to pay. Any additional purchases made on the day of collection will be at the store price and not at the web price.

Please note that you may receive an email stating that your order even though it cotains items that aren't officially released yet. This unfortunately does not mean that you will be able to pick these up ahead of the release date but is to let you know that your items are in and reserved for you otherwise we'd only be able to send the emails on the day of release and we'd prefer to let you know ahead of time!

New Releases will only be sold in store from the day of release. No amount of pleading, bribery or whimpering can change this although we do sometimes have advance copies that customers are able to drool over and/or stroke lovingly.

Games Workshop Products

Games Workshop products are typically released on a Saturday. All independent stockists are subject to the same limitations and are only able to order the items on the week of release but we take every step possible to get the product out of the door in the quickest possible time. We dispatch new releases as soon as we receive them from GW and we do our very best to ensure that our UK customers receive their items before the release date. Customers outside of the UK are likely to get their items a few days after the release date (exact time will depend on country and postage method chosen).

Other Companies

In most other cases we will receive the new items 1-3 days before launch and dispatch as soon as the new product arrives.

New Releases will only be sold in store from the day of release. No amount of pleading, bribery or whimpering can change this although we do sometimes have advance copies that customers are able to drool over and/or stroke lovingly.

If courier delivery is chosen then all items will be dispatched in one go since the courier charge is based on a single delivery. For Royal Mail First Class/Airmail customers can request they be sent in one go or split (please place this request in the comments section during checkout) otherwise it will be at our discretion.

You're able to cancel your order up to seven working days after the day on which you received your goods. Please note that in the event of cancellation, you will be required to return the cancelled goods and to pay for the cost of returning the items. Returned items must be unopened and returned in a good condition within ten working days of getting the approval for the return from Dark Sphere.

Any cancellations or amendments to your order need to submitted in email from the email account you used to place the order (this is for your protection).

If you are unlucky enough to receive an item which is missing a part/miscast etc. then you will need to inform us within 10 working days. Please do not proceed with assembling or painting the model. Reporting a problem should be completed through our contact form on the 'contact us' link in the navigation bar at the top of this page.

In the event that a refund needs to be issued we will aim to process the refund request within 24 hours of Dark Sphere confirming that a refund can be issued. The exact time it takes for the money to be back in your account will depend on the payment method (Paypal is usually instant).